Frequently Asked Questions
At Arctic Sunset we stand behind the quality of our apparel, however we also know that sometimes things go wrong. If you can't find an answer to what you're after, please don't hesitate to get in touch via Live Chat or WhatsApp. (Check the pink button at the bottom left of the screen)
Orders
Where is my Order?
When you buy from us, you will get a confirmation email which is followed up with an email upon dispatch that contains your tracking number. Please use the tracking number here, to follow your parcels journey to you.
What payment options are available?
Can I cancel my order?
If you want to cancel your order, please contact us as soon as possible via live chat or WhatsApp, and we will try to put a stop on your order. However once your order has entered production, it is no longer possible to cancel.
Do you offer finance?
We offer Clearpay as a payment option. Simply select Clearpay at the checkout in order to pay in 4 instalments. Subject to status.
Delivery
What are the delivery fees?
UK:
- RM Tracked 24 - FREE
- DPD - £4.99
EU:
- RM Tracked - £8.99
ROW:
- RM Tracked - £9.99
How long will it take for my order to arrive?
UK:
- RM Tracked 24 - 1-3 business days
- DPD - Next business day
EU:
- RM Tracked - 5-7 business days
ROW:
- RM Tracked - 6-10 business days
Where do you deliver to?
We are proud to offer worldwide delivery at subsidised rates, and we are always looking for ways to subsidise them even further. Keep an eye out for positive changes.